3. Personal Information We Collect

3.1 Information You Provide to Us

When using our website, we may collect the following personal information:

• First and last name
• Email address
• Phone number
• Physical and delivery address
• Billing information (processed securely by third-party payment providers)
• Account login information (if you create an account)
• Comments and form submissions

3.2 Automatically Collected Information (Usage Data)

Usage Data may include:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Date and time of visits
• Diagnostic and performance data

When accessing the site via mobile devices, additional device-specific data may be collected.

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4. Comments

When visitors leave comments on the site, we collect:

• The data shown in the comments form
• The visitor’s IP address
• Browser user agent string

This data is collected for spam detection and moderation.

An anonymized string (hash) created from your email address may be sent to the Gravatar service to determine whether you use it.
Gravatar’s Privacy Policy: https://automattic.com/privacy/

After approval, your profile image may be publicly visible alongside your comment.

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5. Media Uploads

If you upload images to the website (where applicable), you should avoid uploading images that contain embedded location data (EXIF GPS).
Visitors may be able to download and extract location data from images published on the site.

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6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve functionality, performance, and user experience.

6.1 Types of Cookies We Use

Necessary / Essential Cookies

• Type: Session Cookies
• Purpose: Enable core website functionality, user authentication, and fraud prevention.

Cookie Consent Cookies

• Type: Persistent Cookies
• Purpose: Record whether you have accepted cookie usage.

Functionality Cookies

• Type: Persistent Cookies
• Purpose: Remember user preferences such as login details and language settings.

6.2 WordPress-Specific Cookies

• Comment cookies (name, email, website) – saved for 1 year if you opt in
• Login cookies – last 2 days (or 2 weeks if “Remember Me” is selected)
• Screen preference cookies – last 1 year
• Temporary login test cookie – removed when the browser closes
• Post-edit cookie – expires after 1 day

You can control cookie usage through your browser settings.

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7. Embedded Content From Other Websites

Articles and pages on this site may include embedded content (e.g. videos, images, articles).

Embedded content from third-party websites behaves in the same way as if you visited that website directly and may:

• Collect data about you
• Use cookies
• Embed third-party tracking
• Monitor your interaction with embedded content

This may include tracking if you are logged into a third-party platform.

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8. How We Use Your Personal Information

We use personal information to:

• Process and fulfil orders (payments, shipping, invoices, confirmations)
• Communicate with you regarding enquiries, orders, or support requests
• Provide marketing communications where consent has been given
• Improve website performance and user experience
• Comply with legal and regulatory obligations
• Prevent fraud and security threats

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9. Sharing Your Personal Information

We may share your personal data with:

• Payment gateways and logistics providers
• Website hosting and technical service providers
• Email marketing platforms (where consent is given)
• Legal or regulatory authorities when required by law

We only share information necessary to perform these services.

If you request a password reset, your IP address may be included in the reset email.

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10. How Long We Retain Your Data

• Order and transactional data is retained for accounting and legal compliance.
• Comments and comment metadata are retained indefinitely to allow automated approval of follow‑up comments.
• User account data is retained for as long as the account remains active.

You may request deletion of your personal data, subject to legal obligations.

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11. Your Rights Over Your Data

You have the right to:

• Request access to the personal data we hold about you
• Request correction or deletion of your personal data
• Request a copy (export) of your personal data
• Withdraw consent for marketing communications

This does not include data we are required to retain for legal, administrative, or security purposes.

Requests can be made using the contact details below.

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12. Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.

Some data may be processed outside South Africa by trusted service providers, subject to appropriate security safeguards.

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13. Security of Your Personal Information

We implement reasonable physical, technical, and administrative safeguards to protect your personal information.
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

If a data breach is suspected, we will take reasonable steps to notify affected users.

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14. Links to Other Websites

Our website may contain links to third‑party sites.
We have no control over, and accept no responsibility for, the privacy practices or content of those websites.

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15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Updates will be posted on this page with a revised “Last updated” date.

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16. Contact Us

 

If you have any questions or concerns about this Privacy Policy, contact us:

Email: webmaster@cometaviationsupplies.co.za
Phone: +27 11 825 0048
Website: https://cometaviationsupplies.co.za/privacy-policy/